MERCH POLICIES
COVID-19
Will there be delays due to COVID-19?
Potentially. Currently, the print on demand service I use to fulfill your orders is operating at lower capacity to ensure the safety of their employees, but they are back to a nearly normal production capacity (good news!)
All my apparel and accessories products are made to order so currently the production time is 2–5 business days for accessories and 2–7 business days for apparel.
After fulfillment, you will receive an email when a shipping label is created for your order and is ready to be shipped out.
Thank you for your continued support of my shop during these wild times!
If you have any questions or concerns, please reach out to art@sarahlapierre.com
Shipping
What are the average arrival times?
There are some unpredictable shipping delays from USPS right now because of COVID-19 but below I have an estimate to better help you gauge when your package will arrive once you receive a shipping notification.
US orders: 7-10 business days
Do you ship internationally?
Not yet, sorry!
I placed an order, when will I get my tracking number?
Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it’s located as it makes it’s way to you.
Will multiple products in one order arrive separately?
Yes. If your order includes different products they will arrive separately. Things like mugs, towels, and apparel are sometimes made at different facilities and require different packaging making them arrive at different times.
Returns and Exchanges
Can I return or exchange a product?
There are no refunds or returns for items unless they damaged or get lost in the mail. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.
What if my order never arrived?
If your order didn't end up arriving, first, check your shipping confirmation and check that you entered the correct address.
If the shipping address was correct, get in touch with support by emailing at art@sarahlapierre.com with your order information. That way I can either issue you a refund, or try to replace your order by sending it to a new address to prevent it from getting lost again.
What if my order arrives damaged?
If an item arrives to you damaged, then please get in touch with me for a replacement at no charge! We have a 14 day replacement policy, but if you don’t get ahold of us by then we can no longer offer a replacement for free.
To make this process go faster please provide photos of the unsatisfactory product, your order information, and email support at art@sarahlapierre.com so we can make it right.